This page explains how to request a refund for purchases of "Slideshow Maker Pro" and of its free edition "Slideshow Maker" (together, the "Apps") provided by CloudEx Inc. ("we", "us", or "our"). The Apps are listed separately on Google Play and have the same features; only the way you pay differs:
- Slideshow Maker Pro is a paid app that you buy once on Google Play. It has no in-app purchases and no subscription.
- Slideshow Maker is free to install. You can use every feature for 2 days from the first launch. After that, you unlock it with "Unlock full version", a one-time in-app purchase made through Google Play. It is not a subscription. Even after the trial ends, you can still play and share the videos you have made.
If you have any question about a refund, please contact us directly using the address below — you do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days, and within 24 hours for issues identified as urgent.
Our approach to refunds
Slideshow Maker Pro and the full version of Slideshow Maker are digital content that is ready to use as soon as your purchase is complete. Because of that, we do not offer refunds for change-of-mind requests (you changed your mind after purchase, bought it by mistake, no longer need it, and the like). Refunds are likewise unavailable where an App works as specified but differs from what you expected. With Slideshow Maker, you can try every feature for 2 days before deciding whether to buy.
That said, if an App does not work correctly from the time of purchase — for example, the full version stays locked after you have paid, or the App does not start — we will issue a refund provided you contact us within 8 days of the original purchase.
Purchases made through Google Play
- Within 48 hours of purchase you can use Google's own refund request (Google Play app → your profile icon → Payments & subscriptions → Budget & history → the order → Report a problem). Requests made in that window are handled entirely by Google.
- For purchases past the 48-hour window that fall under “Our approach to refunds” above, please email us at the address above within 8 days of the original purchase. Including your device name, Android version, and the symptoms you are seeing helps us check faster.
- Please send your message from the Gmail address linked to the Google account you used to make the purchase. That address alone lets us locate your order — you do not need to find or send an order number.
- Once we confirm that your request is eligible, we will process the refund on our side. Depending on your payment method it may take several business days to appear on your statement. Google will also send you a separate confirmation email. After the refund:
- Slideshow Maker Pro: the purchase of the app is cancelled.
- Slideshow Maker: the full version unlock is cancelled, and the app returns to the state after the trial has ended, in which you can only play and share the videos you have made.
If the address you write from is not the one used for the purchase, please reply with the email address of the Google account used to make the purchase. Without it we cannot identify your purchase and cannot proceed.
Subscriptions
Both Apps are a one-time purchase. There is no subscription and no recurring charge, so there is nothing to cancel and nothing further will be billed to you. If you reinstall an App or move to a new phone, using the same Google account brings your purchase back — you do not need to buy it again. In Slideshow Maker, tap "Restore purchase".
Which purchases this covers
This policy covers purchases of Slideshow Maker Pro and of the full version unlock in Slideshow Maker made through Google Play. Purchases made through any other channel are not covered.
If you have previously received a refund for either App, any subsequent repurchase is not eligible for a refund.
Effective Date: October 8, 2026