This page explains how to request a refund for "Slideshow Maker Pro" (the "Apps") provided by CloudEx Inc. ("we", "us", or "our"). If you have any question about a refund or a cancellation, please contact us directly using the address below — you do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days, and within 24 hours for issues identified as urgent.
Purchases made through Google Play (Android)
- Email us at the address above within 8 days of your first purchase of the App.
- Please send your message from the Gmail address linked to the Google account you used to make the purchase. That address alone lets us locate your order — you do not need to find or send an order number.
- Once we have located the purchase, we issue the refund from our side. Depending on your payment method it can take a few business days for the amount to appear on your statement, and Google will send you a separate confirmation email.
If the address you write from is not the one used for the purchase, please reply with the email address of the Google account used to make the purchase. Without it we cannot identify your purchase and cannot proceed.
Within 48 hours of purchase, Google's own refund request form is usually faster than contacting us, so you may prefer to use it. After that window it is no longer available, and we handle the refund directly.
Purchases made through the App Store (iOS)
Refunds for App Store purchases are issued by Apple. Developers have no ability to issue them — we have no access to that process. Please request a refund from Apple directly:
- Go to reportaproblem.apple.com and sign in.
- Choose "Billing & Subscriptions", then "Request a refund".
This is not us passing you along — it is genuinely the only route that exists for an App Store purchase. If Apple declines your request, please write to us and tell us, and we will see what we can do from our side.
Subscriptions
The Apps are a one-time purchase on both Android and iOS. There is no subscription and no recurring charge, so there is nothing to cancel and nothing further will be billed to you.
Which purchases this covers
This policy covers purchases of the Apps made through Google Play or the App Store. Purchases made through any other channel are not covered.
If you have previously received a refund for this app, any subsequent repurchase is not eligible for a refund.
Effective Date: August 18, 2026